The Moment You Hook Up, the Liability Starts

Every tow is a potential dispute. Pre-existing damage becomes your problem. Roadside incidents become your liability. In today's litigation environment, a single contested claim can cost more than your entire annual insurance premium. MANTIS gives towing and recovery operators the 360° documentation to prove what happened, before, during, and after every job.

Protect Your Fleet

Tow truck responding to a vehicle breakdown on a US highway

How it works

Three Risk Moments.
One Platform.

Arrival & Documentation

MANTIS captures every vehicle's condition at the moment you arrive, timestamped, multi-angle footage before the chain goes on. Pre-existing damage is documented before any contact occurs.

Recovery & Transit

Multi-camera coverage monitors the hookup, the loading process, and the full journey. Driver behavior, road conditions, and vehicle security are recorded continuously from departure to delivery.

Drop-off & Resolution

At delivery, MANTIS holds a complete record of the vehicle's condition throughout the job. If a dispute arises, the footage is organized, timestamped, and ready for insurers or legal counsel.

Damaged vehicle at a roadside incident scene

Tow truck operator assessing a vehicle before towing

Rising Costs. Rising Risk. Rising Verdicts.

The towing and recovery industry is operating in the most challenging insurance environment in decades. Nuclear verdicts are rising. Premiums are following. And every disputed claim, pre-tow damage, roadside incident, fraudulent injury, adds another point to your loss ratio. MANTIS gives towing operators the evidence infrastructure to fight back.

$51M

Median nuclear verdict against US carriers, 2024 — Source: ATRI

52%

Increase in nuclear verdicts in 2024 versus the prior year

40-65%

Rise in commercial fleet insurance premiums over the last decade

Document the Vehicle. Before You Touch It.

Pre-existing damage is the towing industry's most persistent and most expensive dispute. A scratched bumper, a cracked mirror, a dented panel, found at drop-off, it's your problem unless you can prove otherwise. MANTIS rear and hookup-zone cameras capture every vehicle's condition the moment you arrive, creating an objective timestamped record before any physical contact occurs. The dispute ends before it starts.

Tow truck driver documenting a vehicle before hookup

Tow truck attaching to a vehicle with RECON multi-camera system active

FEATURES

Built for Every Stage of Every Job

Pre-Tow Documentation

Timestamped, multi-angle footage captures every vehicle's condition at arrival before hookup begins, the clearest defense against damage disputes in the industry.

Hookup Zone Coverage

Dedicated rear and side cameras cover the attachment point and loading process from every angle. Every connection is on record from the moment the chain goes on.

Driver Risk Scoring

AI-powered monitoring scores driver behavior across every shift, flagging fatigue, distraction, and unsafe patterns before they lead to incidents on the road or at the roadside.

Roadside Incident Protection

Full 360° coverage captures every angle when third-party vehicles enter the scene. Timestamped footage synchronized with telemetry gives your legal team an irrefutable record of what happened and who was at fault.

Collision Insights

When incidents occur, RECON automatically consolidates video, telemetry, and event data in one organized place. Your insurer receives a complete evidence package, not a phone call and a hope.

Loss Ratio Management

Fewer at-fault collisions, fewer fraudulent claims, faster resolution. MANTIS addresses all three root causes of a rising loss ratio, giving your fleet a demonstrably better risk profile at renewal.

Some questions, some answers

Towing, recovery, and what RECON does about the risks that come with the job.

Why are towing fleets particularly vulnerable to disputes and litigation?

Towing involves direct physical contact with customers' vehicles in high-stress, time-pressured circumstances. Pre-existing damage disputes, roadside incident liability, and the nature of impound and repossession work all create a higher-than-average claims environment. Combined with nuclear verdict litigation trends targeting commercial operators, towing companies face disproportionate legal and insurance exposure relative to their size.

How does MANTIS handle pre-tow damage documentation?

The MANTIS multi-camera system captures timestamped footage of the vehicle before hookup, from multiple angles including the rear and hookup zone. This creates an objective condition record at the moment of arrival, before any physical contact occurs. If a customer later disputes damage, the footage establishes the vehicle's pre-existing state without ambiguity.

What camera coverage does MANTIS provide on a tow truck?

MANTIS deploys forward-facing, driver-facing, side, and rear cameras as standard, with hookup-zone coverage configurable for towing-specific deployment. Every angle relevant to roadside operations, vehicle loading, transit, and drop-off is covered. Speak to your Cox Fleet representative or the MANTIS team about the right configuration for your vehicle type.

How does MANTIS protect drivers during roadside incidents?

When a third-party vehicle is involved in a roadside incident, MANTIS captures the full sequence of events from every angle, synchronized with telemetry data. Your legal and insurance teams get a complete, objective picture of what happened and who was responsible, protecting your driver from false liability before a claim is even filed.

Can MANTIS help reduce our towing fleet's insurance premiums?

Towing fleet insurers differentiate based on risk profile and evidence capabilities. Operators who can demonstrate pre-tow documentation processes, AI-monitored driver behavior, and rapid claims resolution are in a materially stronger position at renewal. MANTIS gives underwriters the data trail they need to price your fleet accurately, and gives you the position to challenge unjustified increases.

How do we access RECON for our towing fleet?

RECON is available through Cox Fleet as part of their Connected Vehicle solution. If you're an existing Cox Fleet customer, speak to your representative about adding RECON to your operation. For towing operators not yet working with Cox Fleet, contact our US team and we'll connect you with the right partner.

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